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ENWISEN, INC. (formerly Firstdoor, Inc.)
PRIVACY POLICY
(Last revised January 23, 2004)
1. INTRODUCTION. At Enwisen, we value the trust our Users have
placed in us. Enwisen intends to continue to earn that trust each day.
In this Privacy Policy Users will find a description of the
policies and procedures that make this Privacy Policy work for
them. We have included in this Privacy Policy an explanation of
our information practices, such as:
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What information we collect
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How we collect the information
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What steps we take to protect the security of that information
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How we provide access to that information to Users
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How we use the information
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How we provide choice to Users about how we use the information we collect
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Whether we disclose the information we collect to Third Parties
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Whether Third Parties collect information through our Products
Privacy issues represent a growing concern for all Web users. Enwisen is
continuously working to improve this Privacy Policy. If we decide
to revise this Privacy Policy, we will post all changes in the
Products so Users are always aware of our information practices. To continue to
stay informed about this important issue, please check this Privacy Policy
frequently.
ENWISEN RESERVES THE RIGHT TO MAKE CHANGES TO ANY PART OF THIS PRIVACY POLICY
IN ITS SOLE DISCRETION, AT ANY TIME AND WITHOUT PRIOR NOTICE. CONTINUED USE OF
ANY PRODUCT FOLLOWING ANY SUCH CHANGE WILL CONSTITUTE ACCEPTANCE OF THOSE
CHANGES.
This Privacy Policy applies tall Customers and Users. In
addition, this Privacy Policy applies to all Products.
TO MAKE THIS PRIVACY POLICY AS EASY TO READ AS POSSIBLE, ENWISEN
HAS SIMPLIFIED CERTAIN SENTENCES BY SUBSTITUTING DEFINED TERMS FOR CERTAIN
OTHERWISE COMPREHENSIVE CONCEPTS. ACCORDINGLY, THE CAPITALIZED TERMS USED
THROUGHOUT THIS PRIVACY POLICY SHALL HAVE THE MEANINGS ASSIGNED
TO SUCH TERMS IN SECTION 8 ("DEFINITIONS") OF THIS PRIVACY POLICY.
2. ENWISEN'S PRIVACY PLEDGE. Enwisen makes the
following pledge to you:
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Enwisen is committed to protecting the privacy of Users at all times.
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Enwisen only shares Customer Information and other Personally Identifiable
Information with Third Parties as described in Sections 5 and 6 in this Privacy
Policy.
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Enwisen maintains security standards and procedures designed to protect
Customer Information and other Personally Identifiable Information. We will
continue to test and update our technology to improve our ability to protect
Customer Information and other Personally Identifiable Information.
Enwisen wants Users to know that they can count on Enwisen to protect the
privacy and security of their Customer Information and other Personally
Identifiable Information, and to provide them with the responsive, professional
service they deserve. Enwisen is committed to making the Enwisen name a trusted
symbol of service and reliability for the years to come. We are also committed
to earning your trust, and your business, every day.
3. CONSENT TO USE. INFORMATION. By using any Product and/or by
affirmatively accepting the License Agreement or this Privacy Policy,
each User consents to the collection and use of all information that the User
provides to Enwisen, all information that is provided to Enwisen on behalf of
that User, and all information that Enwisen collects based on that User's use
of the Products, including, without limitation, all Customer Information and
other Personally Identifiable Information.
4. OUR POLICIES REGARDING THE COLLECTION OF INFORMATION. At
Enwisen, our goal is to provide Users with quality information, products, and
services. We are also committed to providing Users with responsive,
personalized service, and keeping Users informed about new information,
products, and services that we offer that may be of immediate interest to Users
or that can help Users derive the greatest value from the Products.
Customer Information is at the heart of our ability to provide superior service
to Users. We describe in this Privacy Policy the types of
Customer Information and other Personally Identifiable Information that we
collect, and how and why we may share that Customer Information and other
Personally Identifiable Information with others.
The primary reason that we collect and maintain Customer Information and other
Personally Identifiable Information is to serve Users and administer our
customer relationships. Enwisen may collect Customer Information and other
Personally Identifiable Information from a variety of sources, such as the
following:
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Information Users provide to us, such as information Users provide to us in the
registration process.
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Information we receive from a Customer that purchases Subscriptions for Users,
such as registration information.
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Information about transactions by Users as part of the Products or other User
experiences with Enwisen and with Enwisen Alliance Partners, such as the
information we receive when a User submits a question through a search box in a
Product or we receive information from a Enwisen Alliance Partner regarding a
User's use of training modules.
We collect Customer Information and other Personally
Identifiable Information in a number of ways, such as the following:
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Registration Process:
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In order to use our Products, each User must complete a registration process,
which requires providing certain registration information to Enwisen.
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Log Files:
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We track information about each User's usage of the Products in log files. We
use this information as follows:
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To analyze trends
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To administer the Products
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To track statistical information about how Users use the Products
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To gather broad demographic information for aggregate use
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Enwisen does link information regarding a User's usage of the Products to the
User's Personally Identifiable Information.
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Cookies:
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Use of Cookies Generally:
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A cookie is a piece of data stored on a computer hard drive containing
information about the user of a computer. Cookies help Web sites recognize
return visitors. When you return to a Web site you visited before and that Web
site uses cookies, your browser gives this data back to the Web site's server.
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Contrary to reports about cookies and online privacy, cookies do not contain
viruses and most cannot reveal any Personally Identifiable Information about
you unless you willingly provide it as a user on a Web site.
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You will find that cookies are an industry standard and are used at most major
Web sites in much the same way we use them here at Enwisen. You can learn most
everything there is to know about cookies at www.cookiecentral.com. We also
encourage you tread the privacy policies of all Web sites you visit before you
accept cookies from these Web sites.
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You can set your browser to reject or to accept cookies. You have the option to
reject cookies when you are just browsing the Web and accept cookies when you
want to use the Products.
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Enwisen's Use of Cookies:
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Each Product places a cookie on the hard drive of each User's computer. If a
User rejects any cookie offered by a Product, that User may not use the
features of the Product.
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Enwisen stores your User ID in your cookie.
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Enwisen uses your cookie to make your experience with the Products more
efficient and more effective. For instance, by setting a cookie for a Product
on a User's hard drive, the User does not have to log in to the Product more
than once, which saves time.
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Setting cookies also enables Enwisen to track and target the interests of
Users.
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Custom Reports:
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Enwisen collects in-depth Customer Information and other Personally
Identifiable Information regarding how Users use the Products and the features
of the Products that Users use.
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Enwisen collects this information from the Products so that we can:
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Conduct internal analysis of the Customer Information and other Personally
Identifiable Information
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Provide Customers with in-depth Custom Reports
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Enwisen works directly with a Customer's management team to determine:
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What types of Custom Reports have the most value for the Customer
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How often the Customer would like them produced
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Customer Policies:
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Enwisen's proprietary technology allows us to integrate a Customer's personnel
policies, procedures, and handbooks directly into a Enwisen Product.
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Promotional and Market Research Activities:
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From time to time Enwisen may request information from Users via voluntary
participation in promotional or market research activities.
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The information that we request may include contact information (such as name
and business address), and demographic information (such as zip code and age
level).
5. OUR POLICIES REGARDING COLLECTION OF INFORMATION BY ENWISEN
ALLIANCE PARTNERS. The only Third Parties that Enwisen permits to
collect information through Products are Enwisen Alliance Partners that power
features of the Products or that offer Products as an embedded solution within
an existing application.
We are committed to bringing Users quality information, products, and services.
If, at any time, we do not offer information, products, or services that we
believe will properly enhance the Products, we may establish a strategic
relationship with a Enwisen Alliance Partner to offer such information,
products, or services to Users. Such arrangements include Content and learning
management system Software. Enwisen will use good faith, commercially
reasonable efforts to limit access by such Enwisen Alliance Partners to the
Customer Information and other Personally Identifiable Information that is
reasonably required to provide Product features on Enwisen's behalf. Any such
arrangements with a Enwisen Alliance Partner will include confidentiality
agreements to protect Customer Information and other Personally Identifiable
Information.
Certain Enwisen Alliance Partners may offer Products as an embedded solution
within an existing application. If any User accesses any Product through such
an embedded solution, the Enwisen Alliance Partner that offers the embedded
solution may collect Customer Information and other Personally Identifiable
Information about the User's use of those Product features. The User's use of
those Product features will be subject to any applicable information collection
practices, privacy policy, terms and conditions of use, and personnel policies,
procedures and handbooks of that Enwisen Alliance Partner and any agreement
between Enwisen and the Enwisen Alliance Partner regarding the confidentiality
of that Customer Information and other Personally Identifiable Information. If
this exchange of Customer Information and other Personally Identifiable
Information concerns you, please check any applicable information collection
practices, privacy policy, terms and conditions of use, and personnel policies,
procedures and handbooks of that particular Enwisen Alliance Partner before you
use those Product features offered through that embedded solution.
6. OUR POLICIES REGARDING THE USE AND DISCLOSURE OF INFORMATION.
(a) Information Use and Sharing Within Enwisen. We may use and
share the Customer Information and other Personally Identifiable Information
that we collect among various departments within Enwisen that perform functions
such as servicing User accounts, preparing User account statements, preparing
reports regarding Product use, market research, and promotional activities. The
reasons that we share this Customer Information and other Personally
Identifiable Information includes the following:
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To protect Users:
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We use the Customer Information and other Personally Identifiable Information
we maintain about Users and their use of the Products, including registration
information, as follows:
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To help us identify Users
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To help us prevent unauthorized persons from accessing Customer Information and
other Personally Identifiable Information and the Product features that we make
available to specific Users for their use.
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To provide superior service:
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We use Customer Information and other Personally Identifiable Information to
respond quickly and efficiently to User needs.
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To tell you about new or enhanced services:
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By understanding more about Users and their use of the Products, we can better
meet User needs and determine how other Product features could be of value to
Users.
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E-mail Updates:
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Once a User completes the registration process, Enwisen will automatically keep
the User updated by e-mail on important news and events concerning Enwisen,
Product features, and other information that Enwisen deems relevant.
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By accepting the License Agreement and this Privacy Policy and by
using any Product, each User agrees that Enwisen may contact the User by e-mail
with respect to Enwisen and any aspect of the Products whatsoever.
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Each User must affirmatively elect to be removed from this mailing list. If a
User would like to be removed from the mailing list, the user should contact
our Customer Relations Department at
http://www.firstdoor.com/customer_support/requestassistance.asp.
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To improve and develop our information, products and services:
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Every Product feature that we offer is designed to reflect the ways Users
actually use the Products.
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We collect and analyze information about Product use so that we can tailor new
types of information, products and services to meet User needs.
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Customer Policies:
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Enwisen's proprietary technology allows us to notify Users that these
company-specific policies exist, when appropriate. When a User asks a question
and a Customer's personnel policies, procedures, and handbooks are relevant,
the Products can take the User to a page that:
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Presents the User with a link to specific policies, procedures, and handbooks
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Informs the User that the policies, procedures, and handbooks take precedence
over any other information regarding that issue.
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Custom Reports:
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Enwisen collects in-depth information regarding how Users use the Products and
the Product features that Users use.
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Enwisen collects this information from the Products so that we can prepare
in-depth reports regarding Product use that Enwisen prepares from Customer
Information and other Personally Identifiable Information:
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For Enwisen: Enwisen conducts internal analysis of Customer Information and
other Personally Identifiable Information
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For Customers: Enwisen provides Customers with in-depth reports, such as:
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Reports for individual Users
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Separate aggregate reports for different levels of any management team
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Real-time or periodic pattern alert reports that summarize when a Customer's
Users ask questions involving specified sensitive topics, or otherwise access
those sensitive topics.
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Reports on in-depth statistics regarding Product use by a Customer's Users
(such as the days on which a Customer's Users asked certain types of questions
and the questions they asked).
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Executive summary reports, which can include any number of selected "sensitive
topic" questions that the Customer's Users have asked or researched and the
User who asked or researched these questions. The executive summary can also
contain a drill-down feature that allows a Customer's management team to review
specific questions asked by their Users.
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Surveys and Contests:
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We reserve the right to use contact information (such as name and business
address) that we collect from Enwisen's contests to notify the winners and
award prizes.
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Enwisen reserves the right to keep survey participants and contest entrants
updated by e-mail on important news and events concerning Enwisen, Product
features, and other information that Enwisen deems relevant.
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By participating in a Enwisen survey or entering a Enwisen contest, you agree
that Enwisen may contact you by e-mail with respect to Enwisen and any aspect
of the Products whatsoever.
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You must affirmatively elect to be removed from this mailing list. If you would
like to be removed from the mailing list, contact our Customer Relations
Department at
http://www.firstdoor.com/customer_support/requestassistance.asp.
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We reserve the right to use contact information and demographic information
(such as zip code and age level) that we collect from Enwisen's surveys and
contests so that we can monitor or improve the information, products, and
services that we offer as well as the functionality of the Products.
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We also reserve the right to use survey information to measure overall User
satisfaction.
(b) Information Use and Sharing With Third Parties. Enwisen
does not permit Third Parties to collect information through the Products
except as described in Section 5 of this Privacy Policy.
Although we may share Customer Information and other Personally
Identifiable Information with Enwisen Alliance Partners or other Third Party
service providers, as described below, Enwisen does not directly sell your
Customer Information to Third Parties that want to send you junk e-mail or
solicitations. In addition, Enwisen does not share a Customer's personnel
policies, procedures, and handbooks or custom reports that we prepare with
Third Parties if such policies, procedures, and handbooks or custom reports
include or are linked to Customer Information and other Personally Identifiable
Information.
When it comes to sharing Customer Information and other Personally Identifiable
Information outside Enwisen, we do so only for specific purposes. We only share
Customer Information and other Personally Identifiable Information with Third
Parties as follows:
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General
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We reserve the right to share all Customer Information and other Personally
Identifiable Information with Enwisen Alliance Partners that power Product
features and Enwisen Alliance Partners that offer Products as an embedded
solution within an existing application as described in Section 5 of this Privacy
Policy.
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We reserve the right to share the following registration information with
certain Enwisen Alliance Partners for purposes of permitting the Enwisen
Alliance Partners to sell their products and services tour Customers:
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With respect teach Customer, the following current information: company name,
business mailing address, and primary contact information (name, e-mail
address, street address, mailing address, and telephone number).
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With respect teach User, the following current information: name, business
e-mail address, office name (branch and main office), and mailing address.
Any such arrangement with a Enwisen Alliance Partner will include
confidentiality provisions and restrictions to protect Customer Information and
other Personally Identifiable Information.
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We reserve the right to share Customer Information and other Personally
Identifiable Information with Enwisen Alliance Partners that provide hot links
to the Enwisen Web page at http://www.firstdoor.com/marketing to promote the
Products, such as web portals, or otherwise sell Subscriptions on our behalf
through their own marketing channels. In certain instances, these parties will
co-own certain Customer Information and other Personally Identifiable
Information about Product revenue generating activity that originates from that
Enwisen Alliance Partner. Such Customer Information and other Personally
Identifiable Information may include, without limitation, the following
information: company name, street address, e-mail address, contact name, lead
date, first sale date, and services accessed. These Enwisen Alliance Partners
are subject to confidentiality provisions and restrictions to protect Customer
Information and other Personally Identifiable Information.
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We reserve the right to share the following Registration Information with other
Third Parties that perform services on our behalf, such as companies that help
us market Products:
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With respect teach Customer, the following current information: company name,
business mailing address, and primary contact information (name, e-mail
address, street address, mailing address, and telephone number).
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With respect teach User, the following current information: name, business
e-mail address, office name (branch and main office), and mailing address.
These Third Parties are subject to confidentiality provisions and restrictions
to protect Customer Information and other Personally Identifiable Information.
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We reserve the right to share all Customer Information and Personally
Identifiable Information with Third Parties who act as independent contractors
to help us administer the Products, such as data centers that host our servers
and technical system consultants who program our hardware and Software. These
Third Parties are subject to confidentiality provisions and restrictions to
protect Customer Information and other Personally Identifiable Information.
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We reserve the right to share Customer Information and Non-Identifying
Information in the form of aggregated demographic information that is not
linked to Personally Identifiable Information with our Enwisen Alliance
Partners, advertisers, investors, and other Third Parties.
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We reserve the right to disclose certain Customer Information and Personally
Identifiable Information to government agencies and consumer reporting agencies
as permitted or required by applicable law. Enwisen may make these disclosures
for specific, limited purposes, such as verifying individuals' identities
(reducing fraud and identity theft).
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Enwisen will also disclose a User's Customer Information and Personally
Identifiable Information when and to the extent we believe, in good faith, that
we are legally compelled to do so pursuant to an order of a court of competent
jurisdiction or other governmental body (including, without limitation, such
disclosures required by applicable securities laws as are necessary to comply
therewith or with the rules and regulations of any applicable stock exchange).
In such an event, Enwisen will do the following:
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Give the User reasonably prompt written notice of such requirement so that the
User has an opportunity to comment thereon or object there to and to preserve
the confidential nature of the Customer Information and Personally Identifiable
Information that Enwisen is required to disclose.
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At the User's reasonable expense, use commercially reasonable efforts to
cooperate with any of the User's efforts to preserve the confidential nature of
the Customer Information and Personally Identifiable Information that Enwisen
is required to disclose.
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User Information
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We reserve the right to share a User's Customer Information and Personally
Identifiable Information with the Customer who purchased the User's
Subscription:
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Typically, the User will be a manager, employee, or consultant who is employed
or engaged by the Customer.
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All use by the Customer of Customer Information and other Personally
Identifiable Information regarding the User will be subject to the internal
policies, procedures, and handbooks of the Customer. We encourage all Users
tread such policies, procedures, and handbooks.
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Enwisen makes available to certain Customers custom reports as described in
Section 6 of this Privacy Policy.
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If a Customer so requests, we will enter into an agreement with the Customer
that limits the access that the Customer has to Customer Information and other
Personally Identifiable Information regarding any User for which the Customer
purchased a Subscription.
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We also reserve the right to share a User's Customer Information and other
Personally Identifiable Information in the manner described in Section 6 of
this Privacy Policy.
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Customer Information
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We reserve the right to share a Customer's personnel policies, procedures, and
handbooks or certain Customers custom reports as described in Section 6 of this Privacy
Policy with Third Parties if such policies, procedures, and
handbooks or custom reports do not include and are not linked to Customer
Information and other Personally Identifiable Information.
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We also reserve the right to share the aggregate Customer Information and other
Personally Identifiable Information for any Customer with respect tall Users
for which that Customer purchased a Subscription in the manner described in
Section 6 of this Privacy Policy.
Enwisen does not in any way make any guarantees or warranties
about the manner in which any Customer or any Enwisen Alliance Partner that has
access to Customer Information and other Personally Identifiable Information
through any Products that the Enwisen Alliance Partner offers as an embedded
solution within an existing application. However, Enwisen typically uses good
faith, commercially reasonable efforts to cause such Enwisen Alliance Partners
enter into an agreement that contains confidentiality provisions and
restrictions to protect Customer Information and other Personally Identifiable
Information.
(c) Our Policies Regarding the Use and Disclosure of Information
About Former Customers. For a period of time after a Customer
relationship ends, our policies and practices regarding the use and disclosure
of Customer Information about former Customers are the same as those regarding
the collection and disclosure of Customer Information and other Personally
Identifiable Information about existing Customers. See the information in
Section 6(a) and 6(b) of this Privacy Policy. However, after the
relationship ends, we may use such Customer Information and other Personally
Identifiable Information about former Customers less and less over time. We
reserve the right to eventually remove such Customer Information and other
Personally Identifiable Information about former Customers from our
records.
(d) Links to Third Party Web Sites. The Enwisen
Privacy Policy applies solely to the Products. The Products may contain links
to Web sites owned and operated by Third Parties. Any User's use of Third Party
Web sites is at their own risk and subject to any terms and conditions of use,
policies regarding the collection of information, privacy policies, and other
practices and procedures for such Web sites. Enwisen is not responsible for any
such terms and conditions of use, policies regarding the collection of
information, privacy policies, or other practices and procedures of the Third
Party Web sites that a User may access through hot links in the Products. We
cannot guarantee how these Third Parties use cookies or whether they place
cookies on your computer that may include Customer Information and other
Personally Identifiable Information. We encourage Users to be aware when they
leave the Products and tread any terms and conditions of use, policies
regarding the collection of information, privacy policies, and other practices
and procedures of each Third Party Web site before Users provide them with any
Customer Information and other Personally Identifiable Information.
7. INFORMATION CONFIDENTIALITY AND SECURITY. Enwisen
is committed to preventing any unauthorized access teach User's Customer
Information and other Personally Identifiable Information. We maintain
procedures and technology designed to prevent such unauthorized access. We have
described the steps we take to protect Customer Information and other
Personally Identifiable Information in this section of this Privacy Policy.
(a) Security Programs. None can guarantee that data transmission
over the Internet will be 100% secure. Nevertheless, Enwisen, along with the
Enwisen Alliance Partners that host any Product features, have implemented
effective security programs to minimize the risk of unauthorized access to
Customer Information and other Personally Identifiable Information. These data
protection programs are built around a pervasive, multi-layer security model
that includes the following:
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Strong Network Perimeter Defenses
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State of the art firewall and access control technology via router and VPN
(Virtual Private Network) provide a strong perimeter network around each data
center that hosts any Product features.
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Multi-layer firewall architecture protects against external threats and
inadvertent cross-customer communication over a network backbone.
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Multiple authentication mechanisms throughout the network protect against
unauthorized use of the network and ensure that authorized Users communicate
with secure servers in the host facility.
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Aggressive Real-Time Monitoring
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Enwisen Alliance Partners that operate the data centers that host Product
features provide automated 24x7 real-time monitoring and detection of internal
and external attacks directed against networking and computing
environments.
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These data centers monitor for potential breaches by auditing and logging on
the systems in the data centers and reviewing detailed information with respect
teach access attempt.
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Security Enabled at the Host and Application Levels
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Secure Socket Layer Technology (SSL):
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SSL technology is the leading security protocol for data transfer on the
Internet.
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SSL technology scrambles (or encrypts) your information as it moves between a
User's computer's browser and other computer systems. When information is
encrypted in this way it becomes nearly impossible for anyone other than the
host computer system tread it.
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While on a secure page, the lock icon on the bottom of Web browsers, such as
Netscape Navigator and Microsoft Internet Explorer, becomes locked, as opposed
to un-locked, or open, when Users are just browsing the Web.
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SSL Encryption by Enwisen:
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Enwisen stores all Customer Information and other Personally Identifiable
Information on servers using commercially available encryption technology for
security. Enwisen uses a Secure Socket Layer (SSL) server for certain Product
features. Sessions secured by SSL technology help protect the safety and
confidentiality of the Customer Information and other Personally Identifiable
Information Users provide to us.
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Each time a User enters his or her User ID and password, the User's browser
will encrypt the User ID and password before sending it tour server. Enwisen
also uses SSL technology to protect other Customer Information and other
Personally Identifiable Information Users provide to us online when Users use
an information confirmation form. Each User's browser will encrypt any such
Customer Information and other Personally Identifiable Information before
sending it tour server, which is stored offsite in a secured data center as
well as on servers at Enwisen.
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Encryption by Third Party Web Sites:
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When any User accesses any Third Party Web site through Enwisen Products, any
information that the User may provide to that Third Party will be subject only
to the terms and conditions of service and the privacy and security policies of
that Third Party. Each User should review the terms and conditions of service
and the privacy and security policies of such Third Parties before he or she
uses their Web sites and provides any Customer Information and other Personally
Identifiable Information to that Web Site.
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Continuous Vulnerability Management
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Enwisen proactively and continuously improves its security posture. Enwisen and
our hosted data centers perform periodic vulnerability analysis utilizing
Network & System Scanning tools. Enwisen and our hosted data centers also
perform security posture assessments at random intervals.
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Physical and Operational Security
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The data centers that host Product features provide state of the art fire
suppression, motion detectors, event monitoring, high availability technology,
and resumption planning processes. Locks at our co-location spaces and security
alarms allow Enwisen to maintain "data centers within data centers." Enwisen
and the data centers that host product features disable all unnecessary
services on operating systems in order to alleviate the risk of potential
abuse. For incident handling and response, Enwisen has proper escalations and
steps in place to address any incidents that might occur.
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Proven Security and Management Practices
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Enwisen's security policies, procedures, standards, and guidelines are the
cornerstone around which we have developed the Enwisen security program. We
have put in place security policy checklists, security processes, and controls
to ensure ongoing improvements tour security practices.
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Questions
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If you have any questions about the security on the Products, please send an
email to support@enwisen.com.
(b) User IDs and Passwords. Each User is responsible
for maintaining the confidentiality of his or her User ID and password, and is
responsible for all Product activities that occur under his or her User ID and
password, including, without limitation, all related Customer Information and
other Personally Identifiable Information. Each User agrees to immediately
notify Enwisen of any unauthorized use of his or her User ID or password or of
his or her Customer Information and other Personally Identifiable Information
or any other breach of security regarding the Products or his or her Customer
Information and other Personally Identifiable Information. ENWISEN WILL NOT BE
LIABLE FOR ANY LOSS WHATSOEVER ARISING FROM A USER'S FAILURE TO COMPLY WITH
THESE SECURITY REQUIREMENTS AND EACH USER AGREES TO HOLD ENWISEN HARMLESS FROM
ANY AND ALL LOSSES THAT ARISE FROM THAT FAILURE TO COMPLY.
If any User forgets his or her password, we will first verify the User's
identity and then e-mail his or her password to the e-mail address that is
included in the User's registration information. If a User forgets his or her
User ID, a customer support representative will first verify the User's
identity, and will then assist the User with verifying his or her old User ID,
selecting a new one, if necessary, and then e-mailing the User ID to the e-mail
address that is included in the User's registration information.
(i) Information Integrity Measures. At Enwisen, we
work hard to ensure that the Customer Information and other Personally
Identifiable Information we maintain is complete and accurate. We have
procedures and processes for updating each User's Customer Information and
other Personally Identifiable Information as well as removing dated Customer
Information and other Personally Identifiable Information. We protect the
integrity of all Customer Information and other Personally Identifiable
Information through such measures as:
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Maintaining backup copies of Customer Information and other Personally
Identifiable Information in the event of power outages or other business
interruptions.
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Using computer virus detection and eradication Software on systems containing
Customer Information and other Personally Identifiable Information.
(c) Tips to Help You Protect Customer Information
(i) Assistance to Victims of Identity Theft. If any User suspects
that someone has had unauthorized access to his or her Enwisen account, or
access to his or her Customer Information and other Personally Identifiable
Information, such as his or her User ID or password, the User should send an
email to support@enwisen.com immediately so we can take appropriate action
to protect the User and his or her Customer Information and other Personally
Identifiable Information.
In addition, Users may want to consider if it is important to report the crime
to local law enforcement agencies and to the Federal Trade Commission (FTC). To
speak with a trained FTC telephone counselor, call toll-free 1-877-IDTheft
(1-877-438-4338). Or, to enter information about any complaint into a secure
FTC online database, sign onto www.consumer.gov/idtheft. The site also provides
links to numerous consumer education materials.
8. DEFINITIONS. For all purposes of this Privacy Policy,
the terms used throughout this Privacy Policy shall have the
meanings set forth in Section 15 of the License Agreement unless otherwise
indicated below:
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"Customer Information" means any information about a Customer, its
employees, contractors, suppliers, licensors, agents, distributors, and others
who have any business or personal relationship with such Customer, that (i)
Enwisen has an obligation to keep confidential or use for limited purposes or
(ii) Enwisen has any legal obligation to keep confidential or use for limited
purposes, including under the Gramm-Leach-Bliley Act, the Health Insurance
Portability and Accountability Act, any laws regarding invasion of privacy, or
other privacy laws. "Customer Information" does not include publicly available
information.
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"Enwisen Alliance Partners" means BNA and all other alliance partners
that Enwisen has evaluated and determined comply with Enwisen's standards for
establishing a strategic partnership, including, without limitation, standards
regarding confidentiality and privacy protection.
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"License Agreement" means the License Agreement, as it may be amended
from time, which can be found at
http://www.firstdoor.com/member_services/tac.asp. For all purposes, all
references to the License Agreement include the Privacy Policy, the Copyright
and Trademark Guidelines, and any applicable Order Form.
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"Non-Identifying Information" means information that, taken alone,
cannot be used to identify or locate a Person, including, without limitation,
age or date of birth, gender, occupation, education, ZIP code with no address,
interests, hobbies, types of hardware or Software used by a Person, income.
"Non-Identifying Information" refers to this type of information, regardless of
whether such information is collected along with, or is linked to, Personally
Identifiable Information.
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"Personally Identifiable Information" means information that can be used
to identify or locate a Person, including, without limitation, e-mail address,
name, street address, phone number, fax number, credit card number, Social
Security number, and tax identification number.
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"Privacy Policy" means this "Privacy Policy" as it may be amended from
time to time, which can be found at
http://www.firstdoor.com/member_services/privacy.asp.
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"Users" means with respect to any Customer (as defined in the License
Agreement), collectively, that Customer and all of its Users (as defined in the
License Agreement).
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The terms "we," "us," and other similar terms shall be deemed to refer
to Enwisen, as appropriate.
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The terms "you," "your," and other similar terms shall be deemed to
refer to Customer and all individual Users, as appropriate.
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