AnswerSource Service Provider Suite
When your customers call, they want answers now. How do you provide your
staff and clients with the information they need to make informed and
effective employee-related decisions?
AnswerSource gives you the power you need to deliver the right HR
information to the right person at the right time. Integrating premium
content from leading publishers, like BNA, Inc., with your own content, into a
single knowledge repository, AnswerSource provides you with unparalleled HR
content delivery and management
AnswerSource Helps You:
Find the right information, and the right amount, when you need it.
Increase consistency of decisions on compliance issues at all levels across
your organization, and client companies.
Keep your advisors up to date, providing current and accurate legal and compliance information to clients.
Improve communication between your employees and your clients.
Reduce time spent on customer inquiries to focus on key tasks.
As a service provider, you understand the importance of delivering
superior service to your clients. AnswerSource gives you the power to deliver
valid and consistent answers to your clients' questions over the web.
Core Content Modules
The AnswerSource system comes with premium content from BNA,
which you can seamlessly combine with your own information and integrate
it into applications you share with or host for your
clients. Clients gain access to information to assist them with
common inquiries, and internal staff members are provided with more in-depth
details, such as legal summaries, in order to help them answer client questions
more effectively. There are three core content modules:
- HR Professionals
Provides access to in-depth information from BNA designed to meet their specific
needs in servicing clients.
- Benefits Professionals
Delivers unique data to
answer specific and general inquiries.
Includes general but relevant HR topics to assist them in their
first line of inquiries regarding HR and benefits.