Platform One Selects Firstdoor to Provide Scalable HR Expert System
HR AnswerSource Powers HR Outsourcer’s Client Support Center
ATLANTA, GA - May 22, 2003 - Firstdoor, Inc, a leading Content Solution Provider specializing in human resource-related systems, announced that its HR AnswerSource system has been selected as the knowledge delivery platform for Platform One, Inc., an innovator in the delivery of outsourced human resources solutions.
“Firstdoor offers a unique knowledge solution that combines world-class BNA, Inc. content with our own corporate information," said Henry C. Hardin, III, president and founder of Platform One. "We chose Firstdoor because of their ability to provide a customized corporate knowledge platform that can be integrated with our enterprise software applications. With Firstdoor, our professionals have instant access to a huge range of HR, Benefits and Compliance FAQs and other content. This allows us to provide a highly scalable professional service to our client base, while maintaining the highest standards of quality and consistency.”
The HR AnswerSource solution will be integrated directly with Platform One’s enterprise software platform for easy access. System users will now have a single location for maintaining and retrieving company policies and procedures, best practices and government regulations. HR AnswerSource will deliver critical information, analysis and decision support tools to the right person at the right time.
Firstdoor’s innovative HR AnswerSource technology integrates authoritative information from premier legal publisher BNA, Inc, with customer procedures, best practices, FAQs, and policies into a single expert system that is easy to access and navigate.
"Platform One recognizes the importance of providing excellent customer service efficiently," said Gene Schutt, chief executive officer of Firstdoor. "The HR AnswerSource solution supports that objective by combining the vast store of internal SCI knowledge with BNA’s market-leading regulatory, analytical and best practice information. This facilitates faster learning, easier and quicker client communications, and a more scalable and productive HR service center."
About Platform One
Platform One, Inc, an SCI company, is a national leader and best in class provider of outsourced HR, consulting and technology solutions. In addition to Atlanta, Platform One maintains operational service centers in Tampa and Milwaukee, with an established presence in many other metropolitan locations. The company is on target with its aggressive plans for growth, with clients ranging in size from 50 - 8,000 per client. For more information, visit